Cottonwood Public Safety Communications Center
Non-Emergency (928) 649-1397
Construction of the Cottonwood Public Safety Communications Center (CPSCC) was completed and fully operational in December 2014. It is a state-of-the-art facility which serves as a public safety answering point (PSAP) and regional dispatching center.
Personnel and Training
CPSCC is staffed 24/7/365 by twenty-one employee positions, which includes three Communications Supervisors and four Communications Lead Dispatchers/Trainers. Communications Specialists are certified by the International Academies of Emergency Dispatch (IAED) as Emergency Medical Dispatchers, Emergency Fire Dispatchers, and Emergency Police Dispatchers and are CPR certified. The training program takes approximately six months to complete and primarily consists of on the job training along with a 40-hour Association of Public Safety Officials (APCO) Public Safety Telecommunicator Course. Employees also complete continuing dispatch education requirements each month.
CPSCC provides dispatching services for the following agencies:
- Cottonwood Police Department
- Cottonwood Fire & Medical Department
- Verde Valley Ambulance Company
- Jerome Fire Department
- Verde Valley Fire District (Verde Villages, Cornville, and Clarkdale)
- Sedona Fire District
- Copper Canyon Fire and Medical District (Camp Verde, Lake Montezuma, Rimrock)
As of November 1, 2021:
- Clarkdale Police Department
- Jerome Police Department
CPSCC is a primary PSAP (Public Safety Answering Point), answering 9-1-1 calls for the city limits of Cottonwood, Verde Villages, Cornville, Village of Oak Creek, and Lake Montezuma/Rimrock and designated cell phone towers throughout the Verde Valley. CPSCC is also a secondary PSAP, receiving transferred 9-1-1 calls from other PSAPs in the region.
Tips for Calling 9-1-1
- 9-1-1 is for emergencies only. Call 9-1-1 if you are in need of emergency police, fire or medical assistance.
- Be aware of your surroundings and provide as much detail about the location of the emergency as possible. A street address, milepost number, cross streets, trail name, GPS coordinates, or landmarks can be used to describe the location.
- If you call 9-1-1 by accident, stay on the line. Even if you hang up quickly, the 9-1-1 center receives a notification of your call. We will attempt to call you back and may send responders to your location to verify that everything is OK.
- Never let children play with telephones. Cellphones that can power on, even if they are deactivated, can call 9-1-1. Educate children on the proper use of 9-1-1. Never call 9-1-1 as a prank. Emergency lines can be tied up, delaying a response to a true emergency.
- Know the capabilities of the device you are using to call 9-1-1. If you are not sure how your telephone works with 9-1-1, contact your service provider for more information. Call-back and location information can vary drastically depending on the device you are using.
- Call the non-emergency number for information requests or to report delayed, non-emergency incidents at 928-649-1397.
- As of September 30, 2020, Text-to-911 service is available in Yavapai County.
- Even where text-to-9-1-1 is available, if you can make a voice call to 9-1-1, please call instead of texting.
How to text 9-1-1 in an emergency:
- Enter the number "911" in the "To" field;
- The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed;
- Push the "Send" button.
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
- Text in simple words - do not use abbreviations.
- Keep text messages brief and concise.
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