Cottonwood Police Department Communications Division
The Cottonwood Police Department Communications Division employs a Communications Supervisor and eight full time Communications Specialists. Two of the Communications Specialists are also Communications Training Officers.
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Areas of Service
Cottonwood PD Communications is the PSAP (Public Safety Answering Point) for the city limits of Cottonwood, town limits of Clarkdale, town limits of Jerome, Dead Horse State Park, and selected cell phone towers throughout the Verde Valley. A PSAP is a primary answering point for 9-1-1. When a citizen calls 9-1-1 from a land-line within one of these areas, the call will be answered by Cottonwood Police Department dispatchers. The Cottonwood Police Department provides police dispatch services for Cottonwood PD, Clarkdale PD, and Jerome PD. The Communications Division provides communications support services to the Partners Against Narcotics Task Force (PANT) and the Dead Horse State Park Rangers.Emergency Medical and Fire Service
Cottonwood Police Department Communications employees will transfer Medical (EMS) and Fire related emergency calls to Sedona Fire Communications. Sedona Fire Communications provides dispatch services to the Fire and EMS agencies in the Verde Valley.Cell phones
The Cottonwood Police Department Communications Division has Wireless Phase II capabilities. For more information on Phase II wireless, click here.It is very important to give the dispatcher your address or exact location even if your cell phone has GPS technology.
You may not reach the agency you need initially and may have to be transferred to the appropriate agency. While the Cottonwood Police Department initially answers all 9-1-1 calls generated within a determined geographical location, callers requesting fire department or medical assistance will have to be transferred.
Cell phone 9-1-1 calls have a tendency to drop out during the initial phase of the conversation. You may be asked to repeat your comments to the dispatcher. Remain calm, answer questions, and follow directions to ensure that your emergency is handled promptly.