Service Areas

CPSCC provides dispatching services for the following agencies:

• Cottonwood Police Department
• Cottonwood Fire & Medical Department
• Verde Valley Ambulance Company
• Jerome Fire Department
• Verde Valley Fire District (Verde Villages, Cornville, and Clarkdale)
• Sedona Fire District
• Copper Canyon Fire and Medical District (Camp Verde, Lake Montezuma, Rimrock)

As of November 1, 2021:

• Clarkdale Police Department
• Jerome Police Department

CPSCC is a primary PSAP (Public Safety Answering Point), answering 9-1-1 calls for the city limits of Cottonwood, Verde Villages, Cornville, Village of Oak Creek, and Lake Montezuma/Rimrock and designated cell phone towers throughout the Verde Valley.  CPSCC is also a secondary PSAP, receiving transferred 9-1-1 calls from other PSAPs in the region.

Tips for Calling 9-1-1

• 9-1-1 is for emergencies only.  Call 9-1-1 if you are in need of emergency police, fire or medical assistance.
• Be aware of your surroundings and provide as much detail about the location of the emergency as possible.  A street address, milepost number, cross streets, trail name, GPS coordinates, or landmarks can be used to describe the location.
• If you call 9-1-1 by accident, stay on the line.  Even if you hang up quickly, the 9-1-1 center receives a notification of your call.  We will attempt to call you back and may send responders to your location to verify that everything is OK.
• Never let children play with telephones.  Cellphones that can power on, even if they are deactivated, can call 9-1-1.  Educate children on the proper use of 9-1-1.  Never call 9-1-1 as a prank.  Emergency lines can be tied up, delaying a response to a true emergency.
• Know the capabilities of the device you are using to call 9-1-1.  If you are not sure how your telephone works with 9-1-1, contact your service provider for more information.  Call-back and location information can vary drastically depending on the device you are using.
• Call the non-emergency number for information requests or to report delayed, non-emergency incidents at 928-649-1397.

Text-to-911

• As of September 30, 2020, Text-to-911 service is available in Yavapai County.
• Even where text-to-9-1-1 is available, if you can make a voice call to 9-1-1, please call instead of texting.

How to text 9-1-1 in an emergency:

• Enter the number "911" in the "To" field;
• The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed;
• Push the "Send" button.
• Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
• Text in simple words - do not use abbreviations.
• Keep text messages brief and concise.